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FAQ

  1. I am unable to log on to the Member Only Page. Why?

For a few months we had a different way of logging into the Members Only page.    As of 8/2022 we changed the method of logging on for our members so that each Chapter Member will have their own individual Sign up, Log in and Log out for accessing the Members Only Page.   The shared password is no more and will not work with the current setting.  

2. I can’t create my sign in using the Log On box on the upper right of the page. Why?

If your are an ASGSJ member please click here for a detailed document on how to create your password for the Members Only page, You can also contact the web management team.

3I signed up to be a member of the site but I cannot log on to the Members only page. Why?

The Members only page is for ASG San Jose Chapter members only and is a separate process that needs to be done First by the website team before you can log on to the Members Only page. Sorry for the inconvenience. When an ASG member changes their email contact with national, the chapter is not directly notified of the change.  It is the responsiblity of the member to also notify the chapters web manager of the change so that the Members only setting can be updated. 

4. What is Zeffy? Can I Make a donation using Zeffy?

    Zeffy is a credit card processing company for NonProfits.  They do not charge credit card fees to the chapter rather they ask for a donation from the purchaser to help cover their cost.  Most credit card processing companies charge about 3% of the purchase. To make a "custom" donation use the drop down arrow and select other to donate what you wish to donate to Zeffy.  To learn more about Zeffy, Please click here to read more.

5. Can I pay with Zeffy for an event?

For most events you will be able to pay with Zeffy. Select Manual Payments and the confirmation email will list the ink to pay with Zeffy.

6. Is the form different for an event if I want to pay with Zeffy?

it is slightly different from the Donation form it is best  to read this document.

7. Is there a wait list for events online?  

     No, there is no online waitlist, and it is best that you Contact Us & the Event Coordinator will contact you to discuss the options.

7. How can I find out about upcoming events prior to it being on the website?   

    The best way to find out about any new Events is to become a member of  American Sewing Guild San Jose Chapter and join the member only email list.  To join ASG visit www.asg.org and ask to be a member of San Jose Chapter and our membership chair will be following up with you.

9. What  does the sale of event tickets support?

    We are a 501c3 organization.  The funds go to support education, community service projects and other programs of the San Jose Chapter.

10. What is your refund policy?

    Each event has its own refund policy.  Please check your receipt/or tickets for the event that you have purchased your ticket for.  

11.  I purchased my ticket on your website and I received a receipt from SquareUp?

    We use SquareUp for our credit card processing and all payments or refunds will be processed thru Square.

12.  On my credit card statement I see "SQ San Jose Chapter America gosq.com".  What is that?  

That is what SquareUp will use to send the information to your financial institution for processing.  If you click on the gosq.com that will take you to Square website and they will require you to have the receipt number from Square.

13. The quilt in the Logo is beautiful!  Who designed and made the Quilt?  Who designed your logo?  

The quilt is made by 2 of our members, Marsha Burdick & Maggie Keeler for American Sewing Guild San Jose Chapter. 2023-2024. Quilt Design copyright 2019 by Angie Wilson from the pattern Make The Cut:100 Block Pictorial Sampler from Gnome Angel.  Logo designed by Jo Balzer.

13. I have a Sewing machine &/or other sewing items to donate, how do I contact   your organization?

   Visit the  Donating page.

Sewing machines & Sergers. (Machines only available at the Fabric Bargain Market)

  1. How do you obtain sewing machines & sergers?

Our organization is contacted by members and friends when they have a machine to donate.

2. What are the options for the purchase of machines?

We have a Fabric Sale or Fabric Bargain Market where we may have machines available ( it depends on what is donated).  Please check out the page.

3. What type of machine do you accept?

Freestanding (portable) sewing machines and sergers. We cannot accept machines in a cabinet due to lack of storage capabilities.  

4. How can I find out about new listings prior to it being on the website?  

The best way to find out about any new listing is to become a member of American Sewing Guild San Jose Chapter and join the member only email list. Often in this list is where we notify members of donated machines which could be a cabinet machine that a member has been notified of. To join ASG visit www.asg.org and ask to be a member of San Jose Chapter.

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